Data Deletion Instructions

StaySync is a management platform used by hotels. The hotel you stayed with or contacted decides what happens to your data; StaySync processes it on the hotel's behalf. You can ask for your data to be deleted at any time.

1. How to request deletion

Use the subject «Data deletion request» and include:

• your full name,
• the email address and/or phone number (including WhatsApp) you used with the hotel,
• the hotel's name and, if you have it, your booking number.

2. What is deleted

• Your guest profile and contact details.
• Messages exchanged with the hotel, including WhatsApp messages and their delivery records.
• Survey answers, notes and preferences linked to you.

Data the hotel must keep by law (for example issued invoices and receipts, tax records) is kept only for the period the law requires and is then deleted.

3. Timeframe

We confirm receipt of your request and complete it within 30 days. We may ask you to confirm your identity before deleting anything.

4. Hotels that connected WhatsApp

A hotel can disconnect its WhatsApp number at any time from StaySync, or by removing the StaySync app from its Meta Business settings. StaySync then deletes the access token and the number's connection data immediately. The hotel's message history is deleted on request to info@staysyncapp.gr.