Hotel housekeeping and maintenance from the phone

The cleaning plan comes from the day's bookings: arrivals, service and changes, by the hotel's own rules. The front desk assigns it to one or more housekeepers, who see it on their phones at once.

The housekeeper opens the room, goes through the checklist point by point and taps «Ready». The front desk follows the progress live and the waiting guest gets an email in their language. A fault is reported on the spot, with a photo, and reaches the technician.

What the hotel gains

• A cleaning plan from the bookings, not from notes on paper
• A checklist per room and category, on the phone
• Live progress at the front desk
• «Your room is ready» in the guest's language
• Faults with a photo, priority, assignment and history

In this video

• 0:00The front desk builds the cleaning plan
• 0:29The housekeeper's phone: a checklist per room
• 0:54Room ready — an email to the guest
• 1:10A fault from the room, with a photo
• 1:24Assigning the technician
• 1:38The technician closes it from his phone