In-stay guest surveys and the guest LogBook

On day 2 of the stay the guest automatically receives a short survey. It opens with one tap, with no sign-in or password, and takes less than a minute: cleanliness, room, staff, breakfast, value — and a free comment in their own language.

The rating lands in the front desk's bell the moment the guest presses «Send», while they are still at the hotel. All answers come together on one page, by question, room, channel and board; comments are translated in one click and stay in the guest's LogBook for their next booking.

What the hotel gains

• Sent automatically during the stay — time to fix something before the guest leaves
• No sign-in, under a minute, in the guest's language
• The front desk is notified the moment the guest answers
• Average, NPS and a breakdown by question, room, channel, board
• One-click translation of comments and history in the LogBook

In this video

• 0:00The survey on the guest's phone
• 0:30The rating at reception and every review on one page
• 0:44By question, room, channel — and the comments
• 0:58All of it in the LogBook for the next booking